2009 Tour Ticketing FAQ; All Pit Tickets Were Released, Tour Club Site Going Live

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Well, I guess the band could see our frustration and all the repetitive threads on the forum, but they decided to release a list of 2009 tour ticketing frequently asked questions (faqs) on their official site for all of us. It answers some good questions about the presale, check out some of the important ones that I bolded, but check out the rest of the article for the rest.

We know No Doubt fans have had a lot of questions about ticketing for the upcoming tour, so we’ve put together a list of answers to frequently asked questions. Please read these FAQs below carefully and return to this page for future updates as additional questions are addressed.

Is it too late to buy Tour Club tickets?

For most shows it is. There was a Tour Club pre-sale window that ran from February 26th to March 1st. However, as we add additional shows, there will be Tour Club pre-sales for them. For example, London, ON and Atlantic City, NJ have Tour Club pre-sales this week. Keep checking the website for more info.

Why did I get tickets so far back?

We made up to 10% of each venue’s tickets available to the Tour Club. In a 15,000 seat venue we’re dealing with 1,500 tickets, so it’s just impossible for all of those to be in the first few rows.

When will the Tour Club website be live?

Within the next few weeks. The URL will be emailed to you.

Were all the pit tickets in amphitheaters released in the Tour Club pre-sales?

We made all of the pit tickets, aside from a few for band guests and some radio contests, to the Tour Club.

Is it too late to buy Tour Club tickets?

For most shows it is. There was a Tour Club pre-sale window that ran from February 26th to March 1st. However, as we add additional shows, there will be Tour Club pre-sales for them. For example, London, ON and Atlantic City, NJ have Tour Club pre-sales this week. Keep checking the website for more info.

When I was selecting tickets, if I refreshed the page, better tickets came up. Was that a malfunction?

Tickets placed in a cart are unavailable to other buyers. If you refresh/empty your cart, those tickets become available again so the constant shifting of ticket availability will cause some quality inconsistencies. Also, a declined credit card can also cause tickets to go back into the pool of available tickets.

Why did I get tickets so far back?

We made up to 10% of each venue’s tickets available to the Tour Club. In a 15,000 seat venue we’re dealing with 1,500 tickets, so it’s just impossible for all of those to be in the first few rows.

When will the Tour Club website be live?

Within the next few weeks. The URL will be emailed to you.

Why does it cost $15 to join the tour club?

The Tour Club was set up to break even. Some of the fee goes towards the custom ticket stock, sticker, magnet and iron on, but the majority of it covers additional security and the salary/hotel/bus cost of putting the Tour Club representatives on the road.

I bought tickets in Dallas and my tickets are in Row H in the center. Is that the 8th row?

In some amphitheaters, the GA pits might replace certain rows of seats. In Dallas for example, rows 1,2 and A-G are removed so your row H tickets are actually the front row of the reserved seats.

How do I get my sticker/magnet/iron-on?

They will be included in your ticket envelope when you pick it up on the night of show.

Do I get a membership package for each ticket I bought or just for each Tour Club membership I bought?

You get a package for each tour membership you bought. However, each of your tickets will be printed on custom ticket stock. For example, if you bought 4 tickets you will get an envelope with 4 custom tickets, 1 sticker, 1 magnet and 1 iron-in.

Were all the pit tickets in amphitheaters released in the Tour Club pre-sales?

We made all of the pit tickets, aside from a few for band guests and some radio contests, to the Tour Club.

What is the Special Entrance Line?

Tour Club members will pick up their tickets and enter the venue through a designated entrance. Specific details and/or maps of the special entrance location will be posted the day before each show to the Tour Club website AND emailed to the Tour Club members for that show. Tickets are non-transferable and must be picked up the night of the show at the designated Tour Club entrance. You Must have ID that matches your membership name to pick up the tickets and enter the venue.

When I pick up my Tour Club tickets will I then need to get in line with the general public?

No. Tour Club ticket pickup and entrance to the venue happens at the same time. You only have to wait in one line. In fact, you must go straight into the venue as you pick up your tickets – you will not have the option to go back to your car, etc., so when you get in the Tour Club line, make sure you have your whole party with you and be prepared to enter the venue.

If I bought 4 Tour Club tickets and only 2 of us are there, can I still pick up our Tour Club tickets?

No – your entire party must be with you at the time you pick up your Tour Club tickets as they will be scanned and checked against ID’s right away as you enter the venue.

Are all of the pre-sale tickets Will Call only?

ALL Tour Club tickets are Will Call ONLY (see Special Entrance FAQ).

Will Tour Club members get to enter the venues before the general public?

We will make every effort to let Tour Club members in to the venue prior to the general public but please note that we may be limited by each venue’s individual staffing/security and other readiness issues. Also, some venues have concession areas that are opened up prior to the seats/pits being opened up. While we intend to allow early access for Tour Club members into the ‘outer ring,’ we may not be able to control access into the ‘inner ring.’

I noticed that with the price of my ticket I get a free download of every No Doubt song – is that just for me or for all of the tickets I bought?

For online purchases of top ticket price levels, you will get a download code for over 80 songs for EACH ticket you bought. If you bought 4 top price level tickets, you will receive 4 download codes.

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